Ingrid
Book a demo

Privacy Policy

Your privacy and data security are our top priorities.

Last updated
October 20, 2026
See also
Terms of Service
Contents 11 sections
  1. 01Introduction
  2. 02Information We Collect
  3. 03How We Use Your Information
  4. 04Data Security
  5. 05Data Sharing and Disclosure
  6. 06Data Retention
  7. 07Your Rights
  8. 08Cookies and Tracking
  9. 09Children’s Privacy
  10. 10Changes to This Privacy Policy
  11. 11Contact Us

Introduction

Ingrid Solutions Inc. (“Ingrid”, “we”) is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ingrid platform.

Information We Collect

Account Information

  • Name, email address, and contact details
  • Company information and business details
  • User credentials and authentication data
  • Profile preferences and settings

Business Data

  • Invoice and document uploads
  • Customer and vendor records
  • Integration data from third-party accounting systems

Usage Information

  • Platform interaction logs and analytics
  • Conversations and queries with Ingrid
  • Feature usage patterns and preferences
  • Device information and IP addresses

How We Use Your Information

We use your information to:

  • Provide and maintain the Ingrid platform services
  • Process invoices and business documents using Ingrid
  • Integrate with your accounting systems
  • Improve platform features
  • Send service notifications and updates
  • Provide customer support and respond to inquiries
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

Data Security

We use the following measures to protect your data:

  • Secure connections for your data
  • Each company’s data kept separate and private
  • Role-based access control (RBAC) and permission management
  • Comprehensive audit trails for all data access

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • With Your Consent: When you authorize data sharing
  • Service Providers: Trusted third-party vendors who assist in platform operations (for example hosting and analytics)
  • Accounting Integrations: Data synchronized with your accounting systems as configured
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (right to be forgotten)
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • File a complaint with data protection authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain session security. You can control cookie preferences through your browser settings.

Children’s Privacy

Ingrid is a business platform not intended for children under 13. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use of Ingrid after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

General Inquiries
info@ingrid-app.com

Ingrid Solutions Inc., 4211 Yonge Street, Suite 230, Toronto, ON M2P 2A9, Canada.